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Photo by Elliot Sloman on Unsplash
From the Comox United Tech Team:
We want everyone  to be able to access the livestream with equally good quality sound! Sometimes problems occur, which can be fixed by adjusting the equipment in the church; sometimes problems occur which have to do with individual home computers.

 Completing the survey below will help us to identify issues and do some troubleshooting!

Please circle or highlight the appropriate phrases in the survey below and submit them by email to: techteam@comoxunitedchurch.com or in person to the church office by Feb. 24, 2025.

1.Which of these problems describes your experience: couldn’t hear much of the broadcast? sound coming and going? sound disappearing for blocks of time? volume up and down? couldn’t hear when speakers were in specific places? ie: pulpit, centre stage, choir, etc?

 

2. Are you watching live at the time of the service or later, on the recording?

 

3. What device are you using: Laptop? Desktop? IPad? Phone? TV?

4. What internet service are you using: in-home Shaw? In-home Telus? Over-the-air cell or iPad? Streaming to TV from another device and if so, which one?

5. Where are you watching: At home? Elsewhere online? At home in an area away from your router?

6. Do you have problems with other programming on your device?

 

7. Any other comments?

 

 

8. Optional*: Your name, email, phone number.

 

*If you include your contact information a member of the Comox United Tech Team will be able to contact you and may be able to trouble shoot where your issues are coming from.